ABSOLUTELY NO REFUNDS. ALL SALES ARE FINAL.
FREQUENTLY ASKED QUESTIONS
Q: What time are you open?
A: See the calendar at www.herepig.com
Q: How much does it cost?
A: $20 regular admission. $30 VIP to skip the line. Other options coming soon!
Q: Is it really scary?
A: Yes. It is really scary!
Q: Is the The Slaughterhouse a real place?
A: Yes, The Biggs family opens it's rendering facility for tours every Halloween season. The rest of the year, we process meat.
Q: Is there a ride inside?
A: Yes. Part of the attraction is the Loading Bay, where you will be seated on a manually operated cart which wheels you into the Furnace area, where the fire is hot and ready.
Q: Is there a shuttle from Zombie Burger to The Slaughterhouse?
A: Yes! YELLOW CAB our official transit sponsor will offer a free shuttle on Friday and Saturday nights leaving the Downtown Zombie Burger every 20 minutes. Park in the East Village, have a Slaughterhouse burger and ride on over! (You can only access the shuttle if your car is parked at Zombie Burger. No exceptions.)
Q: Is there a Slaughterhouse Burger?
A: Yes! Zombie Burger is launching the official Slaughterhouse burger which will be available through the month of October! And our souvenir tickets will offer a free side of fries with the purchase of any Zombie Burger.
QUESTIONS ABOUT TICKETS
Q: How do I print off my tickets? Do I need to print off my tickets?
A: With your printer ;) By pre-printing your online ticket you will expedite your wait time at the attraction. Once on site, you will need to redeem your printed ticket at the ticket booth in exchange for your official souvenir ticket. Your souvenir ticket will get you into the line and through the doors!
Q: Can I switch the time/date of my ticket? I can’t make it to my reservation.
A: Cancellations and rescheduling needs to be done 72 hours before your scheduled time. We highly suggest planning your trip to the haunted house in advance. However, please note like sporting events and large attractions, we do not give refunds under any circumstances.
Q: Are there discounts for children?
A: No. All tickets are the same price.
Q: Once we've paid for admission are we able to go through again?
A: No. However, you can purchase another ticket if you would like to walk through the haunted house again.
Q: Are group discounts available?
A: For group ticket inquiries please send an email to firstname.lastname@example.org
Q: Do I get my money back if I make it through the haunted house?
A: Not this year.
ON-SITE/DAY OF EVENT QUESTIONS
Q: How long is the wait in line?
A: It depends. During our September hours, the wait is usually very short. The beginning of October, there is typically a short wait, maybe 30 minutes on a weeknight. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be long. The closer you come to opening time (7:00 pm) the shorter the wait. We do offer a Skip the Line pass which has little to no wait!
Q: Do you charge for parking?
Q: Is the waiting area inside?
A: Part of the waiting area is inside the haunted house and part is outside in a dock area. On busier nights the line will extend outside where there is no covering.
Q: How long does it take to go through?
A: It's really difficult to give an answer to this question- some groups run right through, while others take their time. It really depends on how well you can handle the fear! The Slaughterhouse is the largest and longest indoor haunted attraction in Des Moines! It’s safe to say it’s pretty big, so you should be in there long enough to get plenty scared!
Q: Is The Slaughterhouse handicap accessible?
A: Yes. We do our best to be handicap accessible inside the attraction! There are several large areas that have to be by-passed; we provide by-passes for all guests that cannot go through these parts of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the house.
Q: Do you have a lot of strobe lights in the haunted house?
A: Yes. We have many strobe lights and fog throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We also don't recommend people with asthma, heart issues and pregnant women go through the haunted house. You can always ask your physician to see if you should go through, however, we just don't want you to get hurt.
Q: Is there security?
A: Yes. There is an armed guard at the event.
Q: Can we take photos and/or videos inside the haunted house?
A: No. Photography and video recording (including GoPros) are not permitted. If you break this rule you will be banned for life.
Q: Will the actors touch us, or can we touch the actors?
A: No. Actors will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur.
Q: If I enter the haunted house and get too scared, what do I do?
A: If you get too scared, stay calm and find tell the actor in the room and they will escort you outside. Please note, like sporting events and large attractions, we do not give refunds under any circumstances.
Q: Can I bring my purse and/or bag into the haunted house?
A: We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.
Q: Are there live animals, reptiles, or insects inside?
A: As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.
WHO SHOULD/SHOULDN’T ATTEND
Q: Is there an age limit for The Slaughterhouse?
A: No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We have had young children go through and have a great time and adults who go through and are in tears! You're the parent- you be the judge. A good rule of thumb is: if you wouldn't bring your child to a PG-13 rated movie, it's probably not a good idea to bring them to a haunted house.
Q: Can pregnant women go through the haunted house?
A: We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.
Q: If I have asthma, can I go inside of the haunted house?
A: We do not recommend people with asthma go through the haunted house. We suggest calling or emailing your Physician to discuss the situation with them since we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We also don't recommend people with epilepsy, heart issues and pregnant women go through the haunted house as well. We just want everyone to have a safe time.
Q: Can I bring my dog?
A: Sorry, it's just too darn scary for our furry friends at the Slaughterhouse.
MISCELLANEOUS: A FEW MORE QUESTIONS
Q: Do you accept credit cards?
A: Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office. (A $2 PROCESSING FEE WILL BE CHARGED) There is no additional charge for CASH purchases.
Q: How large of a group can enter the haunted house?
A: Our loading carts fit 6 medium sized patrons. If you have more than 6 you will be divided and can meet the others past the loading bay. If you have under 4 in your group, you may be paired with others.
Q: Can I wear a costume?
A: Yes, you can wear costumes to the haunted house! However, we ask that you not wear a mask or carry a prop!
Q: Can we be denied access?
A: Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc... We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!
Q: Is it the same this year?
A: No. We add new elements every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.
Q: I want to do a story on your haunted house, who should I contact?
A: Please call 515-864-9832 or email email@example.com
Q: I want to work at your haunted house. How do I apply?
A: Please fill out the application at www.herepig.com
Q: Are you open if it’s raining?
A: Yes. We will be open rain or shine. Please make sure you dress appropriately. Most of the wait is outside, however, the haunted attraction is located indoors.
Q: What should I wear to the haunted house?
A: Please pay attention and dress accordingly. Most of the wait is outside. It is recommended to wear close toe shoes.
Attending a Haunted Attraction exposes you to risks of body, emotions and property. By attending, you release The Slaughterhouse, Gaff Box LLC, 97 Indiana Holdings and their agents, associates and sponsors from any claims as a result of injuries that occur to you.
This attraction reserves the right to refuse anyone. You will experience intense audio, lighting, extreme low
visibility, strobe lights, fog, damp or wet conditions, special effects, sudden actions and an overall physically demanding environment. You should NOT ENTER a haunted house if you suffer from asthma, heart conditions, prone to seizures, physical ailments, respiratory or any type of medical problem, or are pregnant or suffer from any type of mental disease including claustrophobia. DO NOT ENTER the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitation. Do not enter the attraction if you are taking medications or using drugs of any type. You will not be admitted if any of these conditions are to be noticed by our staff. DO NOT smoke, run, eat or drink inside the attraction. Additionally there is no touching of actors, customers or props inside the attraction. No video or flash photography may be taken inside the attraction. If any of the rules are not followed, you will not be admitted and asked to leave the property. Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price. Holder of this ticket understands that there is inherent risk involved with attending this attraction. Holder voluntarily assumes all risks and dangers associated with participation in this attraction. In consideration and acceptance of entrance into this attraction holder agrees to release the operator, it’s parent corporation, affiliates, offices, directors and employees and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending this attraction or any of the attractions at this location.